In these Conditions: ‘CUSTOMER’ means the person whose order for the Goods and/or the Service is accepted by Floresco by way of Floresco's invoice. ‘GOODS’ means the goods (including any instalment of the goods or any parts for them) which Floresco is to supply in accordance with these Conditions. ‘Floresco’ means 'Floresco (registered name Tile Consult Northwest Limited). ‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Customer and Floresco. ‘INVOICE’ means the contract for the purchase and sale of the Goods and/or for the supply of the Service as the case may be. ‘INPUT MATERIAL’ means any materials, data or other information provided by the Customer relating to the Goods and/or the Service. ‘SERVICE’ means the service (if any) to be provided by Floresco for the Customer in accordance with these Conditions ‘WRITING’ includes emails and comparable means of communication. 2 Basis of the Sale 2.1 Floresco shall sell and the Customer shall purchase the Goods and/or the Service in accordance with the written Invoice provided by Floresco. 2.2 The Customer shall at its own expense supply Floresco with all necessary Input Material relating to the Goods and/or Service, within sufficient time to enable Floresco to provide the Good and/or Service in accordance with the Invoice. The Customer shall ensure the accuracy of all Input Material. 3 Orders and Specifications 3.1 No order submitted by the Customer shall be deemed to be accepted by Floresco unless and until confirmed in Writing, in the form of an invoice, by Floresco. 3.2 The Customer shall be responsible for giving Floresco any necessary information relating to the Goods and/or the Service within a sufficient time to enable Floresco to supply the Goods and/or Service, as per the Invoice. 3.3 The quantity, quality and description of and any specification for the Goods and/or the Service shall be those set out or referred to in the Customer’s order if accepted by Floresco's written Invoice. 3.4 Floresco reserves the right to make any changes in the specification of the Goods and/or the Service which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to Floresco’s specification, which do not materially affect their quality or performance. 3.5 No order which has been accepted by Floresco may be cancelled by the Customer except with the agreement in Writing of Floresco and on terms that the Customer shall indemnify Floresco in full against all loss (including loss of profit), costs, damages, charges and expenses incurred by Floresco as a result of cancellation. 3.6 Floresco will not be liable for any cause that is beyond their control with regards the processing and delivery of the Goods. 3.7 The Customer shall ensure that it orders sufficient quantities of the Goods to allow for wastage and breakages that may be incurred during the installation of the Goods. 3.8 Floresco will not refund or accept the return of any Goods that are ordered in excess of the Customer's requirements. 3.9 The Customer acknowledges that the Goods that are made from natural materials, are subject to variations of colour, maybe made of naturally porous material, maybe subject to irreparable staining and shading and may differ in terms of colour and texture between batches. The Customer acknowledges that any sample of the Goods is for the sole purpose of giving an approximate idea only and is not a sale by sample. 4 Price of the Goods and any Service 4.1 The price of the Goods and/or Service shall be the price in the Customer's Invoice plus, in all cases, any additional sums which, in Floresco's sole discretion, are required as a result of the Customer’s instructions or lack of instructions, the inaccuracy of any Input Material or any other cause attributable to the Customer. 4.2 Floresco reserves the right to increase the price of the Goods and/or the Service to reflect any increase in the cost to Floresco due to any change in delivery dates for the Goods and/or the Service requested by the Customer, or any delay caused by any failure of the Customer to give Floresco adequate information or instructions. 4.3 Except as otherwise stated in the Invoice, the Customer shall be liable to pay Floresco’s charges for transport. 4.4 The price is exclusive of any applicable value added tax, which the Customer shall be additionally liable to pay to Floresco where applicable. 4.5 All quotations are valid for a period of 30 days from the date on the written quotation. 4.6 Unless otherwise agreed by Floresco in writing, the price for the Goods shall be the price set out in Floresco's written quotation. 4.7 Any dates specified by Floresco for the delivery of Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, then delivery shall be made in a reasonable time. 5 Terms of Payment 5.1 Floresco shall be entitled to invoice the Customer for the price of the Goods and/or Services at any time after Floresco’s acceptance of the Customer’s written and/or verbal order. The Customer shall pay the price of the Goods and/or the Service upon receipt of invoice, and prior to the delivery of the Goods, and Floresco shall be entitled to recover the price, notwithstanding that delivery of any Goods or supply of the Service may not have taken place and the property in the Goods has not passed to the Customer. 5.2 If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to Floresco, Floresco shall be entitled to cancel the order or suspend any further deliveries to the Customer or the provision of any further services. 6 Refunds 6.1 You must inform us, in writing, within 7 days of receiving the Goods, of your intention to claim for a refund. 6.2 We will reduce your refund of the price to reflect any reduction in the value of the Goods, if this has been caused by your handling of them. 6.3 Your refund will be made within 14 days of our manufacturer receiving your returned Goods. 7 Risk and Property Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery. Notwithstanding delivery and the passing of risk, or any other provision of these Conditions, the property in the Goods shall not pass to the Customer until Floresco has received in cash or cleared funds payment in full of the price of the Goods and/or any Service and all other goods and/or services agreed to be sold or provided by Floresco to the Customer for which payment is then due. 8 Quality 8.1 As Floresco is not the manufacturer of the Goods, Floresco shall endeavour to transfer to the Customer the benefit of any warranty or guarantee given to Floresco. 8.2 Floresco shall not be liable for any breach in any of the warranties.